administration officer

Administration Officer – Job Description (with Rostering & Systems)
Position Summary
The Administration Officer provides comprehensive administrative support to ensure efficient day-to-day operations. This role includes coordinating staff rosters, managing client and service data, and supporting financial processes using systems such as ShiftCare and Xero.

Key Responsibilities
Perform general administrative duties, including:Data entry, filing, and document management
Preparing correspondence, reports, and forms
Manage communications:Answer phone calls and respond to emails
Handle enquiries and direct them appropriately
Coordinate staff rostering and scheduling:Create and maintain staff rosters
Manage shift allocations and changes
Ensure adequate staffing levels to meet client needs
Communicate roster updates to staff
Use ShiftCare to:Maintain client records and service schedules
Track staff shifts and care delivery
Generate reports and ensure compliance documentation
Support financial administration using Xero:Process invoices and payments
Assist with payroll data and timesheets
Maintain accurate financial records
Maintain and update databases and client records
Order and manage office supplies
Provide general support to management and team members

Skills & Experience
Experience in an administrative or rostering role (preferred)
Familiarity with ShiftCare and/or Xero
Strong organisational and time management skills
High attention to detail and accuracy
Ability to manage competing priorities and deadlines
Good communication and problem-solving skills

Key Attributes
Reliable and well-organised
Able to work independently and as part of a team
Adaptable in a fast-paced environment
Professional and customer-focused

Typical Work Environment
Office-based within healthcare, disability, or community services
Regular interaction with staff, clients, and external stakeholders